Monthly Archives: November 2003

OCIBR Game Room Now Open

Work hard all day? Play hard all night in the OCIBR Game Room AirFox, Balloon Hunter, Frogger, Last Man Standing, PacMan, Snake, Space Invaders, Swarm, Tetris, … Bookmark on Delicious Digg this post Recommend on Facebook share via Reddit Share … Continue reading

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Unhappy Customer Part II

When something goes wrong, it may fall into several “fault” categories. Part 1 | Part 2 | Part 3 Bookmark on Delicious Digg this post Recommend on Facebook share via Reddit Share with Stumblers Tweet about it Subscribe to the … Continue reading

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Unhappy Customer Part III

If you have been in business for any length of time and have employees, sooner or later you will get a call that goes something like this “your man was at my house, and I had a set of earrings”. … Continue reading

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Employees – Your Greatest Asset or Your Biggest Nightmare?

Managing others can be one of the most challenging and difficult endeavors you will ever encounter in your business. Many business owners have been unsuccessful in their pursuits of expanding their companies due to a lack of understanding about managing … Continue reading

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Why Should Customers Do Business With YOU?

I am constantly amused when I attend networking groups and listen to business owners introduce themselves. I am also amazed to see so many ads fail to demonstrate any reason whatsoever to choose their company over another. Bookmark on Delicious … Continue reading

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The 13 Most Powerful Words in Advertising

The words you use in your advertising are extremely important. The words you choose will determine what kind of response you get. Bookmark on Delicious Digg this post Recommend on Facebook share via Reddit Share with Stumblers Tweet about it … Continue reading

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Get a Business Line and Protect It!

Your telephone line is the lifeline to your business. If you miss calls, or your calls are mishandled, you will lose tons of business. If you want to get quality clients, then you need to answer your telephone professionally. Remember … Continue reading

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4 Ways to overcome price objections

1. Review the value or service experience 2. Change the Scope of the Job 3. Offer a Free Trial 4. Let them know you accept credit cards. Bookmark on Delicious Digg this post Recommend on Facebook share via Reddit Share … Continue reading

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How to Handle an Unhappy Customer Part I

From time to time we all encounter unhappy customers. How you handle this client will have a dramatic impact on your future. A happy customer tells an average of one person about your service. An unhappy customer tells 3. If … Continue reading

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ABC’s of Proper Telephone Answering

The way you answer your telephone is incredibly important. At this critical point, your caller will make several immediate assumptions about you and your company. They will make assumptions about the value of your service, whether you know what you … Continue reading

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